Refund and Returns Policy

Returns, Refunds & Exchange

Last updated August 31, 2022

Thank you for your purchase. We hope you are happy with your purchase.

We always pack our products with love and take extreme care to ensure that products that reach you are fully safe. Thus we do not allow any returns or refund. In case the product reaches you in damaged condition, we exchange the product after proper validation.

If you wish to cancel your order, you can do so till your order is dispatched from our warehouse by reaching us on our customer care.

Please see below for more information on our exchange policy.

Exchange Process

All returns must be postmarked within seven (7) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at contact@heywey.in to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

HeyWey Trade and Commerce LLP
Attn: Returns
RMA #
Osman Nagar
Hyderabad, Telangana 502032
India

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fourteen (14) days from the receipt of your item to process your exchange.

Exceptions

In the product is out of stock, we will process the full refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.